Insurance Practice Head & Senior Project Manager in Zylog Systems Limited, Chennai (1-Feb-2010 to Aug 2011)

Insurance Practice Head & Senior Project Manager in Zylog Systems Limited, Chennai (1-Feb-2010 to Aug 2011)

Working as Insurance Practice Head – Senior Project Manager for Insurance Software Product Implementations and Insurance Software Projects.

Project 1: Product Development and Enhancement for Phoenix – Insurance Product

Role:  Senior Project Manager (Insurance Software Solutions and Practice)
Activities:
• Strategic Consulting and Senior Project Management activities for Phoenix Product Development at offshore
• Business Consulting, mentoring and guiding them for Product Development and System Documentations
• System Documents creation for the following technical documents
o Detailed Design Document (DDD) for various insurance lines of business

Project 2: Project Management for Phoenix – Insurance Product – implementations – offshore support – for UK market, Europe

Role:  Senior Project Manager (Insurance Software Solutions and Practice)

Activities:
• Monitoring and controlling day to day project activities as per targets and deadlines with the Project Manager and team
• Insurance Business Consulting and Senior Project Management activities for Phoenix –Insurance Project implementations at offshore

Project 3: Project Management for Claims Management System – for Studio Bolton, Milan, Italy

Role:  Senior Project Manager (Insurance Software Solutions and Practice)

Activities:
• CMS – Bolton is a project for implementing Claims Management System for Loss Adjusters and surveyors who is working with many insurance company for Loss Assessment activities
• Insurance Business Consulting for Claims Management System
• Project Management Support as Senior Project Manager

Project 4: InsurePoint – India: Insurance Broking Solution for Insurance Brokers

Role:  Senior Project Manager (Insurance Software Solutions and Practice)

Activities:
• Made Insurance Software Product Development with the team in .NET Technology with Document Management and Workflow Management facilities for Insurance brokers
• Making Marketing campaign and demos to sell the product in India is SaaS Model
• Making client discussions and Proof of Concept presentations

Sales/Presales : Insurance Software Project Marketing

• Preparing Responses to RFP, RFI documents for Insurance projects
• Making Strategic Market plans to expand Global Insurance Practice

My Latest value adds in my Insurance Software Products, Projects and Insurance Business Consulting

My Latest value adds in my Insurance Software Products, Projects and Insurance Business Consulting Area:

·         I am good in making Insurance solution framework for Insurance Software Products

·         Familiar with the Insurance Business Practices and business requirements in following insurance Geographies for Insurance Software product configurations

o   USA and Canada

o   Europe countries

o   Middle East and African countries

o   APAC countries

o   India, China and allied countries

·         Able to define Business Process Models for various insurance business processes like:

o   Underwriting

o   Claims

o   Reinsurance

o   Accounts

·         Able to have capability to define and prepare the following architectures in Insurance Software solutions

o   Business Architecture

o   Enterprise Application Architecture for insurance company business processes

o   Solution Architecture

o   Functional Architecture

o   Technical Architecture

o   Deployment Architecture

·         Developed expertise in Business Analytics for Insurance industry

·         Involved in more of Insurance Software sales and presales activities

·         Insurance Software product designing for .NET and SharePoint solutions

·         Making Marketing Research and exploring the sales opportunities with 300+ Insurance Broker companies of India, 30+ Insurance TPAs, 50+ Insurance companies, 1000+ Insurance surveyors organizations in India

Experience in various software companies

Experience in various software companies

1-Feb-2010 to Till Date	Working as Insurance Practice Head - Senior Project Manager (Insurance Software Solutions and Practice) at Zylog Systems Limited, Chennai (www.zsl.com )
28-Jan-2008 to 27-Jan-2010	Senior Manager (Insurance Product and solutions) in 3i-Infotech Limited, Chennai (www.3i-infotech.com )
19th Nov 2003 to 24-Jan-2008	Senior Business Analyst (Functional Consultant) in HCL Technologies Ltd for Property and Casualty Insurance and supporting various Insurance Functional activities (www.hcltech.com ) for insurance software products and projects
July 2003 to 18th Nov 2003	Functional Consultant – www.FirstApex.com - Functional Lead role in Customer Service Group – XGEN – Non-Life Insurance Software Product – Customer Support
Feb 2002 to June 2003	Senior Business Analyst - Software Development for Insurance Domain – Functional Activities in Financial Services Practice and Business Solution Group and Insurance Domain Help Desk Activities in Covansys (www.covansys.com )
Aug 1999 to Jan 2002	Software Development Officer – Insurance Software Development in In-House Software Development – Oriental Insurance Co Ltd.,
April 1998 to July 1999	Assistant Admn. Officer – Policy Issuance, Claims Processing, MSD, Accounts and Marketing – Oriental Insurance
Oct 1993 to March 1998	EDP and Accounts – Payroll Processing, Accounts Processing, Financial Accounts Generation, Management Accounting Statements – Oriental Insurance
Feb 1988 to Sep 1993	Insurance Domain Work – Policy Issuance, Claims Processing, Accounts Processing  in various Lines of Business in Insurance Industry – Oriental Insurance
Jan 1984 to Jan 1988	Dept. of Telecommunications, Chennai
June 1983 to Dec 1983	Computer Operator – Indian Institute of Technology, Chennai – 600036

Product Configuration for Credit Insurance – UK Market - in 3i Infotech

Product Configuration for Credit Insurance – UK Market - in 3i Infotech

Role:  Senior Manager (Insurance Product and Technology Solutions)

Activities:
• Configured Credit Insurance Product for UK Market for Proof of Concept and Client Demo purpose.
• Created Demo Environment which is permanently useful for Pre-Sales Product Functionality Demo for PREMIA for UK market

LiverPool Victoria, UK – Claims Management System (P&C) – PREMIA Product implementation - in 3i Infotech

LiverPool Victoria, UK – Claims Management System (P&C) – PREMIA Product implementation - in 3i Infotech

Role:  Senior Manager (Insurance Product and Technology Solutions)

Activities:
• Handling 40 member team with 4 Managers for Insurance Product implementation for UK Market
• Having expertise in Insurance Product Development and Functional Insurance solutions
• Handling Business consulting for Insurance Domain
• Familiar with Business Rules and insurance software product implementation
o Underwriting
o Claims
o Accounts
o Reinsurance

Technology : J2EE, Service Oriented Architecture, PREMIA Oracle 10G, CORDYS BPM Tool

Implementing UW & Claims Management System for UK market – end to end solution of UW & Claims Process Implementation for UK market

Strategic Marketing Research – Western Europe – Insurance Market - in 3i Infotech

Strategic Marketing Research – Western Europe – Insurance Market - in 3i Infotech

Role:  Strategic Consultant – Sales / Marketing / Pre-Sales

• Exploring the software opportunities for Insurance Product and Project implementation in UK / Western Europe geography

Strategic Marketing Exploration - Global Insurance Market - in 3i Infotech

Strategic Marketing Exploration - Global Insurance Market - in 3i Infotech

• Exploring marketing opportunities for Insurance Software product and services for the Insurance Software Product PREMIA and allied insurance software services
• Exploring BPO opportunities for insurance software services and products

HCL Technologies Ltd., Insurance Solutions Development Centre (ISDC), Chennai (19th Nov 2003 to 24-Jan-2008)

HCL Technologies Ltd., Insurance Solutions Development Centre (ISDC), Chennai (19th Nov 2003 to 24-Jan-2008)
• Worked in HCL in various roles - Senior Business Analyst, Project Manager, Product Manager, Business Consultant as per the project requirements
• Worked for Insurance Software Product Development, Insurance Software Project Management,  Insurance Business Analysis and Insurance Business Consulting activities

HCL Penstock – Product Development: Property and Casualty Insurance (P & C) Underwriting Solution System (Mar 2007 to Jan 2008)

HCL Penstock – Product Development: Property and Casualty Insurance P & C Underwriting Solution System (Mar 2007 to Jan 2008)

Product Development Details:  Our team developing product for P&C Underwriting solution that replaces legacy policy administration systems aimed at automating the entire underwriting process from needs analysis, quote issuance to underwriting and policy issuance, Policy Servicing and endorsements

Technology: J2EE, Prima Platform, ILOG Rule Engine, DB 2

Business Functionalities:

• Quoting - New policy quotes - Modify quote - View quote
• Application entry - Create application - Modify application
• Underwriting - Policy creation - View policy
• Endorsements - Premium-Non premium changes - Cancellation - Reinstate
• Reinstatement, Cancellation and Renewal of policies

Role:   Insurance Domain Consultant / Product Manager

Responsibilites:
• Creating Business Process Model for existing business processes for which we are developing the P & C Underwriting Solution
• Discussing with our Solution Team at USA about the generic market requirements and building the product satisfying the needs of US Market for underwriting functionalities
• Preparing Functional Requirement Specification, Business Requirements Specification
• Preparation of Test Strategy and Test Plan Document for testing the product
• System Integration and Functional Test Case preparation for the product
• Writing Business Rules for various Line of Businesses
o Commercial Property
o Crime
o Commercial General Liability
o Business Auto
o Commercial Package Policy
o Business Owners Policy
o Personal Lines – Homeowners and Personal Auto

Apart from the above activity, I am involved in:

• R & D for generation of Insurance Product ideas to make end-to-end solution for various insurance software product components for Property and Casualty Insurance market across the world.
• Applying new technology areas such as – Service Oriented Architecture (SOA), Web Services, Portal and Collaborative Technologies, EAI (Web Services & Methods)

Western Computer Services Inc. (WCSI) - in HCL (Nov 2006 to Feb 2007)

Western Computer Services Inc. (WCSI)  - in HCL (Nov 2006 to Feb 2007)

Project details: Western Computer Services Inc. (WCSI) developed a system for Commercial New Business  which handle Quotes, Underwriting and Policy administration of Commercial Lines, BOP, CPP and Umbrella lines of business for the states of Wyoming, Montana, Washington, Oregon, and Idaho, USA for its group of companies Mountain West Farm Bureau (MWFB), and Western Community Insurance Company (WCIC), USA

Technology: AS 400, DB2, J2EE, ILOG J-Rules, SOA-based architecture using Prima Solution Framework

Business Functionalities:
• Quoting - New policy quotes - Modify quote - View quote
• Application entry - Create application - Modify application
• Underwriting - Policy creation - View policy
• Endorsements - Premium-Non premium changes - Cancellation - Reinstate
• Renewal of policies

Responsibilities:

• Discussing with onsite business analysts from the client company to get the clarifications for the business functionalities required in the system
• Knowledge Transfer to team members
• Preparation of Test Strategy and Test Plan Document
• System Integration and Functional Test Case preparation
• Review of Unit Test cases in functional aspect

Prudential Services Asia (PSA), Malaysia in HCL(July 2006 to Nov 2006)

Prudential Services Asia (PSA), Malaysia in HCL(July 2006 to Nov 2006)

Project details: This project is about creation of a PRUbase, which refers to the Prudential Life Insurance Solution comprised of the key components of Genesis Architecture, i.e. Life Asia integrated with Channel Management System(CMS), Image Management & Workflow (IM/WF) and PDS.  PRUbase will serve as the foundation of Prudential Core Life Insurance Application, which will be used as the base for individual country customization and subsequent roll out.
Implemented Workflow Management through a Business Process Management tool Dotsphere (Insuresphere) in Prudential Singapore Office.
Technology: LIFE Asia / Cobol / DB2 / AS400 – CMS Java / Oracle / AIX – Workflow MQ – IS / DB2 / AIX
Responsibilities:
• Worked as Frontliner in Singapore implementation in Integrated Workflow Management implementation
• Have done analysis on Requirement Management tools and have provided solutions on the architecture of Life Insurance Underwriting.
• Have done analysis on the various file transfer protocols and have provided solutions on the Batch File transfer methodology for LIFE/Asia and CMS
• Involved in identification of PRUBASE and country specific reports for the systems LIFE/Asia, CMS and PDS.
• Have coordinated and conducted Proof of Concept for LIFE/Asia -CMS -Workflow integration.
• Participated in the Regional Process Model meeting conducted based on inputs from Malaysia, Singapore, Hong Kong, Vietnam, Indonesia, Taiwan Philippines and China and assisted by providing solutions to issues identified in the Requirements specfications and also in identification of gaps.
• Have done Review on the PDS Report & Workflow functional specifications and provided inputs from functional, quality and architectural point of views.

New Jersey Manufacturers Insurance Company (NJM), USA – Claim Integration Project - in HCL (Jan 2006 – June 2006)

New Jersey Manufacturers Insurance Company (NJM), USA – Claim Integration Project - in HCL (Jan 2006 – June 2006)

• NJM is in the process of installing Guidewire ClaimCenter (CC) with the objective to replace/retire the existing legacy applications supporting the current claims process.
• NJM has approximately 3500 COBOL / CICS programs that were written and modified many times in the 20+ years of their existence. 
• Most of NJM's data resides on VSAM files with a few databases sprinkled throughout the environment. Guidewire is configuring the CC product based on business review sessions with the users and inputs from the NJM Legacy analysis team. 
• Guidewire Claim Cneter (GW CC) is a developed product in J2EE technology with SQL Server Database.
Technology:
• Legacy: COBOL / CICS, os390, DB2
• Claim Center: Java – J2EE
Roles and responsibilities: 
• Requirement Analysis by studying the existing Mainframe system functionalities and discussing the business users of the client and onsite SME’s
• Business Cases and Business Scenarios Preparation
• Integration Test cases preparation
• Integration Testing
• Gap analysis between the ClaimCenter package and the current legacy claims system to clarify the scope of ClaimCenter (what is supported, not supported) with the business users
• Various processes and the integration approach to the mainframe from CC
• Detailed Analysis and Integration testing of the project
• Defect Report Generation
• Business Consulting & Insurance Domain Knowledge Transfer to team members

Unified Facultative System – Reinsurance - Gen Re – (formerly known as General Cologne Re) - in HCL -(Sep 2004 to Dec 2005)

  Unified Facultative System – Reinsurance - Gen Re – (formerly known as General Cologne Re)  - in HCL -(Sep 2004 to Dec 2005)

• UFS application facilitates the underwriting processes in Facultative Reinsurance – Non-Proportional business like Excess of Loss Reinsurance.
• UFS is a consolidated Client-Server-based facultative reinsurance system supporting the worldwide internal and external communities like Cedant underwriters, GCR Facultative Underwriting & Administrative staff and GCR Facultative Management.
• The UFS system integrates the business processes such as Quotes, Binders, Certificates and Endorsements for various Lines of Business (LOB) such as Casualty, Property, and Ocean Marines etc.

Technology: J2EE

Roles and responsibilities: 

• Functional Testing of Unified Facultative System (UFS) for Casualty Insurance
• Defect Report Generation, Bug fixing
• Preparation of Realization Document and understanding document for development team in Property Insurance Team from Use Cases
• Reinsurance Knowledge Transfer to team members
• User Acceptance Testing, User Manual Preparation

Production Support and Maintenance of the system after moving to production

Portfolio Underwriting Review System (GenRe) - in HCL (Aug 2004)

Portfolio Underwriting Review System (GenRe) - in HCL (Aug 2004)

Role: Functional Consultant

• This system is capable of reviewing the Reinsurance Business analysis – for the Reinsurance Company based on the Insurance companies (Cedants) and Portfolio of Business. Underwriters are able to enter their rating and expert comments based on the Risk that is reinsured.
• Done functional testing for this system

Data ware housing and Business Intelligence Component for Reinsurance Claims Process (July 2004) - Gen Re Project - in HCL

Data ware housing and Business Intelligence Component for Reinsurance Claims Process (July 2004) - Gen Re Project - in HCL 

Role: Insurance Functional Consultant

• Involved in the Development of Data ware housing and Business Intelligence Component for Reinsurance Claims Process
o Involved in comprehensive framework of technological components which fit together to consolidate Reinsurance Claims Process information and to deliver Key Performance Indicators

General Insurance Corporation of India – Componentised Enterprise Software Architecture (CESA) - in HCL (Jan 2004 – June 2004)

General Insurance Corporation of India – Componentised Enterprise Software Architecture (CESA) - in HCL (Jan 2004 – June 2004)

(General Insurance Corporation of India is the National Reinsurer for Indian Reinsurance Market operations)
• Project: Suggesting Componentized Enterprise Software Architecture (CESA) for General Insurance Corporation of India (Indian Reinsurer)
• Roles and Responsibilities: Project Manager / Business Lead:
o Requirement Study & IT Consulting
o To Study the existing business processes (as-is study) systems and process in all departments of GIC
o To suggest Process Improvements
o To decide to-be processes & to suggest to implement Insurance Best Practices
o Software Requirement Specifications preparation for GIC for Componentized Enterprise Software Architecture
o Software Requirements Specification preparation for CESA

USAA Project – Personal Insurance (P&C) - Functional Support - Business Analysis (Dec 2003) - in HCL

USAA Project – Personal Insurance (P&C) - Functional Support - Business Analysis (Dec 2003) - in HCL

• Functional Support to the Project Activities of USAA Project – Personal Auto Insurance and Home owners Insurance in USA.
• Preparation of Functional & Integration Test Cases for various testing activities in the Project

CANOPI IntelligenceSM - Data warehousing and Business Intelligence Solution for Insurance Domain (November 2003) - in HCL

CANOPI IntelligenceSM - Data warehousing and Business Intelligence Solution for Insurance Domain (November 2003) - in HCL

• Creation of Business Intelligence Framework – Key Performance Indicators (KPI’s) of Various Business Areas of Insurance:
- Customer service
- Sales & Marketing
- Policy
- Claims
- Finance
- Loss Experience

Insurance Software Solutions – Business Process Models - in HCL

Insurance Software Solutions – Business Process Models - in HCL

• HCL Technologies is working on developing Insurance Solutions and Business Process Models, which may lead for Product Designing and Business Consulting in Insurance Business Area.
• Total Business Solutions and preparing the high level models for Underwriting, Claims, Accounts, Reinsurance, Investments, HR & Admin, Sales & Marketing, CRM and Client Data Bank
• Implementation of Business Process Management tools & techniques in Insurance solutions

Other Internal Insurance Functional Activities - in HCL - Insurance Solution Development Centre (ISDC)

Other Internal Insurance Functional Activities - in HCL - Insurance Solution Development Centre (ISDC)

• To attend and to represent the company on all client visit meetings to Insurance Solution Development Centre (ISDC) and to co-ordinate business related activities
Conducted various Video Conferencing / Face to Face / Telephone sessions for recruitment of Insurance Experts for the Organization.
• Have trained Engineers to increase insurance awareness and on different LOB, before departure to onsite for various insurance projects.
• Coordinating for INS and CPCU Exams activities of AICPCU

http://sugavanam-natarajan-profile.blogspot.in/2011/07/other-internal-insurance-functional.html

Insurance Functional Consultant in First Apex Technologies Private Limited, Bangalore (July 2003 to Nov 2003)

Insurance Functional Consultant in First Apex Technologies Private Limited, Bangalore (July 2003 to Nov 2003) 

Worked as Insurance Functional Consultant in First Apex Technologies Private Limited., and provided Customer Support for its Software Product in Non-Life Insurance – XGEN

Functional Support to Insurance Business Component Modules - XGEN - J2EE Version - FirstApex

Functional Support to Insurance Business Component Modules - XGEN - J2EE Version - FirstApex

• Prepared Business Component Model  for various Insurance Business Processes like Underwriting, Claims, Reinsurance and Accounts
• Business Framework preparation for the various business components
• Technology used: J2EE

Country Specific / Special Requirements in XGEN - P&C Insurance Software Product - FirstApex

Country Specific / Special Requirements in XGEN - P&C Insurance Software Product - FirstApex

• Maintaining the Country Specific / Special Requirements in the Product depending upon various country requirements for given Lines of Business and for various insurance products

Customer Specific / Special Requirements in Insurance Software Product implementation - XGEN - FirstApex

Customer Specific / Special Requirements in Insurance Software Product implementation - XGEN - FirstApex
• Maintaining the Customer Special Requirements in the Product satisfying various requirements of various customers.
• Mitsui Sumitomo Insurance Company Limited
o We are giving support to the Software for its offices at Hongkong, Shanghai, Korea, Indonesia, Singapore
• Phillipine Charter Insurance Co. Ltd.,
o Risk Block Enquiry Modification
o Reinsurance (RI) Allocation Product Setup activities

Help Desk Activities - in Insurance - in FirstApex

Help Desk Activities - in Insurance - in FirstApex
• Acting as Functional Lead in Insurance - Helpdesk Activities. 
o Functional Diagnosis of the Issues from the Customer Offices and Front Level interaction with the clients to resolve their issues.

Multi-Version Maintenance - XGEN - P&C Insurance Software Product - in FirstApex

Multi-Version Maintenance - XGEN - P&C Insurance Software Product - in FirstApex

• MaintainED various Versions, Releases and Patches for different clients
• Prepared Release Notes and updating User Manual
• Done Functional Review before shipment

Functional Testing and Integrated Testing - in FirstApex - XGEN - P&C Insurance Software Product

Functional Testing and Integrated Testing - in FirstApex - XGEN - P&C Insurance Software Product

• Integrating, guiding, mentoring with Testing Team to test the Enhancements, Modifications
• Conducting various Functional Testing at System Integrated Testing level
• Final Review of Software before shipment

Covansys India Pvt. Ltd., MEPZ, Chennai (Now CSC) (25th Feb 2002 to 20th July 2003)

Covansys India Pvt. Ltd., MEPZ, Chennai (Now CSC) (25th Feb 2002 to 20th July 2003)


1. Senior Business Analyst in Insurance Domain. (Non-Life, Property & Casualty Insurance)
2. Went to Onsite (Client Location at Detroit, Michigan, USA) on Business Trip for 3 months for Preparing Functional Specification and to develop Business Requirement Specification for a North American Insurance Company for Policy Management System, Claims Management System, Insurance Management Information System and Universal Billing System.
3. Had good amount of Hand-On Experience in North American Insurance Market.

Member of Financial Services Practice - in Covansys (Now CSC)

Member of Financial Services Practice - in Covansys (Now CSC)

Member of Financial Services Practice (FSP) as Insurance Domain Expert, for Insurance Needs providing required services in Insurance Domain in Property and Casualty Insurance.

·         Involved in Pre-Sales Activities like Proposal Preparation and Presentations for various Insurance Clients

o    For a leading Canadian Reinsurance Company.  The Project Proposal involved migrating from Oracle 7.11 to Oracle 9i, Web Enabling the Database, making interface to the existing systems and integrating them with the main database and converting 3 manual operating systems to Total Computerization.

·         In this proposal, made the Functional Requirements Estimate by Modules

·         Requirement of Man power by Phase (Manpower Requirements in Onsite and Offshore)

·         Estimation of Main Business Processes and its activities

o    For a leading Japanese Insurance Group of Companies

·         Made a Presentation for Property & Casualty Insurance Software Development for Policy, Claims, Billing and MIS Reports Generation.

o    For a Leading Life Insurance Company, Estimation made for Annuities and Variable Annuities Module.

Participated in Client Visits as Insurance Domain Expert to discuss with the clients and gave Customer Demos.

Member of Business Solution Group - in Covansys (Now CSC)

•Worked as Member of Business Solutions Group in Covansys as Insurance Domain Expert and developing Business Process Modeling for Insurance Management Software Products.

•Submitted a Vision Document to make Covansys – as No.1 Insurance Software Development by the end of 2005.

•Made Vision of making 10 Insurance Software Products for the Covansys in the next 3 years.

•Prepared Functional Requirements Traceability Matrix for all 10 Software Products for insurance industry.  Tracing Line of Business wise Requirements for 3 major Regions, viz US Region, European Region and Asia Pacific Region.

Member - Help Desk, Insurance - in Covansys

Through Help Desk, Insurance Domain, providing Functional Support to Insurance Projects in Covansys, which have Application Maintenance and Development (AMD) and other Development Projects.