Help Desk Activities - in Insurance - in FirstApex

Help Desk Activities - in Insurance - in FirstApex
• Acting as Functional Lead in Insurance - Helpdesk Activities. 
o Functional Diagnosis of the Issues from the Customer Offices and Front Level interaction with the clients to resolve their issues.

Multi-Version Maintenance - XGEN - P&C Insurance Software Product - in FirstApex

Multi-Version Maintenance - XGEN - P&C Insurance Software Product - in FirstApex

• MaintainED various Versions, Releases and Patches for different clients
• Prepared Release Notes and updating User Manual
• Done Functional Review before shipment

Functional Testing and Integrated Testing - in FirstApex - XGEN - P&C Insurance Software Product

Functional Testing and Integrated Testing - in FirstApex - XGEN - P&C Insurance Software Product

• Integrating, guiding, mentoring with Testing Team to test the Enhancements, Modifications
• Conducting various Functional Testing at System Integrated Testing level
• Final Review of Software before shipment

Covansys India Pvt. Ltd., MEPZ, Chennai (Now CSC) (25th Feb 2002 to 20th July 2003)

Covansys India Pvt. Ltd., MEPZ, Chennai (Now CSC) (25th Feb 2002 to 20th July 2003)


1. Senior Business Analyst in Insurance Domain. (Non-Life, Property & Casualty Insurance)
2. Went to Onsite (Client Location at Detroit, Michigan, USA) on Business Trip for 3 months for Preparing Functional Specification and to develop Business Requirement Specification for a North American Insurance Company for Policy Management System, Claims Management System, Insurance Management Information System and Universal Billing System.
3. Had good amount of Hand-On Experience in North American Insurance Market.

Member of Financial Services Practice - in Covansys (Now CSC)

Member of Financial Services Practice - in Covansys (Now CSC)

Member of Financial Services Practice (FSP) as Insurance Domain Expert, for Insurance Needs providing required services in Insurance Domain in Property and Casualty Insurance.

·         Involved in Pre-Sales Activities like Proposal Preparation and Presentations for various Insurance Clients

o    For a leading Canadian Reinsurance Company.  The Project Proposal involved migrating from Oracle 7.11 to Oracle 9i, Web Enabling the Database, making interface to the existing systems and integrating them with the main database and converting 3 manual operating systems to Total Computerization.

·         In this proposal, made the Functional Requirements Estimate by Modules

·         Requirement of Man power by Phase (Manpower Requirements in Onsite and Offshore)

·         Estimation of Main Business Processes and its activities

o    For a leading Japanese Insurance Group of Companies

·         Made a Presentation for Property & Casualty Insurance Software Development for Policy, Claims, Billing and MIS Reports Generation.

o    For a Leading Life Insurance Company, Estimation made for Annuities and Variable Annuities Module.

Participated in Client Visits as Insurance Domain Expert to discuss with the clients and gave Customer Demos.

Member of Business Solution Group - in Covansys (Now CSC)

•Worked as Member of Business Solutions Group in Covansys as Insurance Domain Expert and developing Business Process Modeling for Insurance Management Software Products.

•Submitted a Vision Document to make Covansys – as No.1 Insurance Software Development by the end of 2005.

•Made Vision of making 10 Insurance Software Products for the Covansys in the next 3 years.

•Prepared Functional Requirements Traceability Matrix for all 10 Software Products for insurance industry.  Tracing Line of Business wise Requirements for 3 major Regions, viz US Region, European Region and Asia Pacific Region.

Member - Help Desk, Insurance - in Covansys

Through Help Desk, Insurance Domain, providing Functional Support to Insurance Projects in Covansys, which have Application Maintenance and Development (AMD) and other Development Projects.